Get a quote
Contact us

Four acres,
one inbox,
no phone.

We are a yard crew, not a call centre. A telephone ringing in a building full of forklifts gets ignored, so we never installed one. Email and the form below reach a named person and are answered within one business day — usually within two hours during yard hours.

Request · quote · pickup

Tell us what you need

Every field here feeds the same place: a named person in the Richmond yard, not an automated queue.

Letters only — no numbers.

As it appears on your paperwork.

A real inbox you read — throwaway addresses are rejected.

US or Canada only. Format: (###) ###-#### — it formats as you type.

Optional.

Optional.

Fills itself in from your ZIP.

US ZIP (23224) or Canadian (K1A 0B1). Checked against real ranges.

Whole number of units.

Pick one or type your own.

Routes your request to the right person.

Leave blank if you are unsure.

Plain text, up to 2,000 characters.

Every field is checked before it leaves your browser and again on our server — phone numbers against the North American numbering plan, ZIP codes against real USPS ranges. It keeps the bots out and means a real human reads every submission within one business day.

Where and when

The details, without a phone number among them.

Yard & mailing address

1113 Ingram Ave
Richmond, VA 23224
United States

Active industrial yard. Closed-toe shoes please, and email ahead so somebody meets you at the gate.

See the yard plan

Email

hello@pallets-recycle.comGeneral enquiries, visits, anything at allquotes@pallets-recycle.comQuotes, standing orders, paid pickup

Answered within one business day. If you have not heard back, it is because something has gone wrong — send it again and say so.

Opening hours

Monday – Thursday
7:00 AM – 5:00 PM
Friday
7:00 AM – 3:00 PM
Saturday
8:00 AM – 12:00 PM (drop-off only)
Sunday
Closed

Saturday morning is drop-off only — no loading, no collections, and the office is empty.

Inside the shed at Ingram Ave: graded pallet stacks on a concrete floor beside an open dock door, racking and wrapped loads behind.
Come and lookThe shed at Ingram Ave, looking out of the north dock door. Saturday mornings between eight and twelve the gate is open for drop-off — closed-toe shoes, and email first so somebody meets you.
Getting a useful answer quickly

Six things that make our reply better.

  • A photo. One wide shot of your pallet pile or product stack beats three paragraphs.
  • Footprint, even approximately. '48 by 40 ish' is genuinely useful.
  • How many, and how often. A one-time load and a weekly release are different businesses.
  • Your postcode, so we know whether our own fleet reaches you.
  • Whether it is going abroad — that changes everything about treatment.
  • What went wrong last time, if something did. We would rather hear it early.
Next step

Or just come on a Saturday morning.

Eight to twelve, the gate is open for drop-off. Email first and somebody will walk you round the yard.

Inside the yard Service area
Start a request